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Refund policy

Our 90-Day Satisfaction Guarantee

All purchases of Lushi Filter Skincare Tap Filter come with a 90-day, satisfaction guarantee. If at any point within 90 days of purchasing your Lushi Filter device you find it doesn’t meet your expectations, you may submit a request for a return or an exchange of equal value—or opt for a full refund (minus an AUD $19.95 restocking fee).

If you encounter an issue with your Lushi Filter Skincare Tap Filter after 90 days, please refer to our Limited Warranty (only if subscribed) and email us at hello@lushifilter.com with any questions or service requests.

 

What Products Are Eligible for a Return?

  • Lushi Filter Products
    Only our filter devices qualify for the 90-Day Satisfaction Guarantee when purchased directly from Lushi Filter. An AUD $19.95 restocking fee will be deducted from your refund to cover the processing of returns.

  • Other Products
    All of our refills are considered final sale and are non-refundable unless they arrive damaged or defective. This policy applies to all orders, including subscriptions.

 

 

How to Return or Exchange Your Purchase

  1. Request a Return/Exchange
    Email hello@lushifilter.com within 90 days of your purchase. Please use the same email you used when placing your order, and include your full name, order ID, and whether the item is damaged/defective or incorrect with images and video of the issue.

  2. Follow the Instructions
    Our team will respond to help troubleshoot the issue, then with the necessary steps for your return or exchange. Please return your items within 5 days of receiving our email with shipping instructions (return shipping costs are not covered by Lushi Filter Pty Ltd.)

  3. Unauthorised Returns
    Items returned without first requesting a return or exchange may not be eligible for a refund or exchange.

For any return-related questions, you can always contact us at hello@lushifilter.com.

 

 

Refunds

Once your returned items arrive, we’ll process your refund to the original payment method, minus the AUD $19.95 restocking fee. Please allow 3–5 business days from receipt of the returned items for your refund to appear in your account.

Refunds will not be processed for subscription charges that have not followed our Subscription Policy, read full policy here.

 

Cancellations

If you wish to cancel your order, please email hello@lushifilter.com within 12 hours of placing your order. We’ll do our best to accommodate your request.

 

 

Damages and Issues

Please inspect your order promptly upon delivery. If any item is defective, damaged, or incorrect, email hello@lushifilter.com right away (within 3 days) so we can evaluate the situation and make it right.

 

 

We appreciate you choosing Lushi Filter. Our mission is to help you discover the transformative impact of quality, filtered water on your skincare routine. We’re committed to making your experience with us as seamless and beneficial as possible. If you have any questions or concerns, don’t hesitate to reach out.