FAQ Product

What makes Lushi Filter unique?

Lushi Filter is designed to elevate your skincare routine by improving water quality. With advanced 0.1-micron filtration technology, it removes up to 99% of harmful contaminants such as chlorine, microplastics, heavy metals, and rust, which can irritate sensitive skin and preven early aging.

Our filter employs a multi-stage system to purify water by:

- Capturing particles as small as 0.01 microns.

- Removing contaminants like chlorine, lead, and microplastics.

- Retaining beneficial minerals for hydration and skin health.

This ensures your skin is exposed to clean, gentle water that supports its natural barrier and reduces irritation.

Note: Lushi Filter water is intended for skincare use only and not for consumption.

Watch our video here about how we designed the cartridge filter.

Many users feel a difference after the first use. Visible improvements such as increased hydration, fewer breakouts, and reduced redness are typically noticeable within two weeks.

Replace your Lushi Filter cartridge every three months to maintain optimal performance and ensure consistent clean water

Replacement filters are available directly through our website.

If you purchase your starter kit on a subscription your filter refill will be sent to you automatically every 3 months for $59.

If you purchase a one-time starter kit, you can come back and purchase your filter as your require it for $75.

We recommend you change your filter every 3 to 6 months, this will vary for each customer based on severity of chemical and impurities in your water.

With regular use, you can expect:

Fewer breakouts.

Increased skin hydration.

Enhanced radiance.

Reduced redness and irritation.

We recommend taking before-and-after photos to track your progress—and we’d love to see your results!

Yes. Lushi Filter was designed for sensitive skin in mind.

People who suffer with skin issues such as eczema, acne & breakouts, dermatitis, itchy skin, redness, clogged pores or people looking to be more mindful about aging will see the best results from using our skincare filter as it limits your exposure to chemicals and impurities in the water.

The Lushi Filter Skincare Water Filter maintains strong water pressure.

However we recommend you only open the tap 60-70% to ensure the water flows fully through the filter to effectively purify the water.

Everything you need to start using your Lushi Filter Skincare Water Filter is included in the starter kit.

12 tap adapters fitting 99% of taps in Australia.

Tap aerator wrench.

Advanced filtration cartridge and housing body.

Silicone gasket tape

For more information watch our unboxing and installation video HERE.

Installation

Will Lushi Filter fit my tap?

Lushi Filter fits 99% of standard circular faucet taps and comes with 12 adapters for various sizes for your sink or bathtub.

Not sure about your tap type? We've developed a guide here about the types of taps we've come across to help you understand yours further.

Still curious? Feel free to send us a picture of your tap and we can support you hello@lushifilter.com

If none of the included adapters fit your tap, we’ll send a custom adapter free of charge—just contact our support team to request one today here.

You can watch our installation video here.

Installation is simple and takes just four steps:

First, remove your faucet's aerator. Find the matching adapter.

Then, attach the Lushi Filter with the adapter.

Ensure to flush the water for one minute before use.

Replace the filter every three months for the best results.

Watch our unboxing video and installation tips HERE.

Watch our tutorial here of how to successfully instal your product to ensure it does not leak.

Shipping

Where does Lushi Filter ship?

We currently ship across Australia and New Zealand and are expanding internationally soon.

Orders within Australia typically take 3–6 business days. A track-and-trace link will be provided with your order confirmation.

If your package is delayed or missing, contact us at hello@lushifilter.com with your order number, and we’ll assist you promptly.

Returns and Warranty

Can I return my order?

Yes, we accept returns within 90 days of purchase, covering both one-time and subscription purchases.

Simply email us at hello@lushifilter.com to return your filter for a refund, minus a $19.95 restocking fee.

Read our full return policy here.

Complete the return request form on our website. Our team will respond within 24–48 hours to process your return.

The Lushi Filter Lifetime Warranty covers replacements for damages under normal use. If your filter or components require replacement, we’ll send them free of charge. Note: This service is only supported for our subscribed customers.

Subscription

How does Lushi Filter’s subscription work?

Subscribe to receive replacement filters automatically every three months. When you are subscribed you will pay $59 per refill instead of $75.

Upon subscribing, your order confirmation will mention "90 days subscription"

Billing begins on the date of your first shipment then every 90 days.

Modify, pause, or cancel anytime by contacting our team at hello@lushifilter.com

To make changes, we require 5 days before your next billing date.

Click here to review our full subscription policy.

Additional Policies

What is your return policy?

We offer a 90-day trial period, allowing you to experience Lushi Filter risk-free. If you’re not satisfied, we’ll process a hassle-free return.

As long as you maintain a replacement filter subscription, your product is covered under our lifetime guarantee. If the filter or components are damaged over time, we’ll replace them free of charge.