FAQ Product

What makes Lushi Filter unique?

Lushi Filter is designed to elevate your skincare routine by improving water quality. With advanced 0.1-micron filtration technology, it removes up to 99% of harmful contaminants such as chlorine, microplastics, heavy metals, and rust, which can irritate sensitive skin and preven early aging.

Our filter employs a multi-stage system to purify water by:

  • Capturing particles as small as 0.01 microns.
  • Removing contaminants like chlorine, lead, and microplastics.
  • Retaining beneficial minerals for hydration and skin health.

This ensures your skin is exposed to clean, gentle water that supports its natural barrier and reduces irritation. Note: Lushi Filter water is intended for skincare use only and not for consumption.

Many users feel a difference after the first use. Visible improvements such as increased hydration, fewer breakouts, and reduced redness are typically noticeable within two weeks.

Replace your Lushi Filter cartridge every three months to maintain optimal performance and ensure consistent clean water

Replacement filters are available directly through our website. Choose from one-time purchases, bundles, or subscribe for automatic refills every three months.

With regular use, you can expect:

  • Fewer breakouts.
  • Increased skin hydration.
  • Enhanced radiance.
  • Reduced redness and irritation.

We recommend taking before-and-after photos to track your progress—and we’d love to see your results!

No, Lushi Filter maintains strong water pressure while effectively purifying water, so you enjoy the same flow rate with added skincare benefits.

No, Lushi Filter maintains strong water pressure while effectively purifying water, so you enjoy the same flow rate with added skincare benefits.

Installation

Will Lushi Filter fit my tap?

Yes! Lushi Filter fits 99% of standard circular faucets and comes with an adapter kit for various sizes.

Not sure? Send us a picture of your tap: hello@lushifilter.com

If none of the included adapters fit, we’ll send a custom adapter free of charge—just contact our support team here.

You can watch our installation video here.

Installation is simple and takes just four steps:

  1. Remove your faucet's aerator.
  2. Find the matching adapter.
  3. Attach Lushi Filter with the adapter.
  4. Flush the water for one minute before use.

Replace the filter every three months for the best results.

Shipping

Where does Lushi Filter ship?

We currently ship across Australia and New Zealand and are expanding internationally soon.

Orders within Australia typically take 3–6 business days. A track-and-trace link will be provided with your order confirmation.

If your package is delayed or missing, contact us at hello@lushifilter.com with your order number, and we’ll assist you promptly.

Returns and Warranty

Can I return my order?

Yes, we accept returns within 90 days of purchase, covering both one-time and subscription purchases.

Complete the return request form on our website. Our team will respond within 24–48 hours to process your return.

The Lushi Filter Lifetime Warranty covers replacements for damages under normal use. If your filter or components require replacement, we’ll send them free of charge. Note: International customers may incur shipping fees.

Subscription

How does Lushi Filter’s subscription work?

Subscribe to receive replacement filters automatically every three months. Billing begins on the date of your first shipment. You can modify or cancel your subscription anytime without commitments.

Upon subscribing, you’ll receive an email with a link to manage or cancel your subscription. If you can’t locate the email, contact us at hello@lushifilter.com with the subject "Subscription Management." Please allow five business days before your next billing date to process changes.

Additional Policies

What is your return policy?

We offer a 90-day trial period, allowing you to experience Lushi Filter risk-free. If you’re not satisfied, we’ll process a hassle-free return.

As long as you maintain a replacement filter subscription, your product is covered under our lifetime guarantee. If the filter or components are damaged over time, we’ll replace them free of charge.